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Stop hiding behind emails featured image

Stop hiding behind emails

Don’t get me wrong. I think technology, emails, Google, LinkedIn, FaceTime etc are wonderful. I’m not a Luddite, living in the

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What can agencies learn from the Great British Bake Off negotiations? featured image

What can agencies learn from the Great British Bake Off negotiations?

So we’ve just had the final episode of the Great British Bake Off on the BBC. The GBBO has been incredibly

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BA lost my luggage. What lessons are there for agencies? featured image

BA lost my luggage. What lessons are there for agencies?

On a recent business trip to the US, British Airways lost my luggage. I’ve flown many times in particular with BA

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The one thing I know about the future...    featured image

The one thing I know about the future…   

…is continued uncertainty. This means agencies have to work even smarter. We’re partway through my ‘negotiating more profitably’ workshop when one

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Lessons from a plumber featured image

Lessons from a plumber

But no ordinary plumber. He’s a millionaire plumber. He went from being a North London street urchin to owning London’s biggest

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