Insights
My lessons mentoring agency people
Most of my agency clients know me for my Commercial workshops (Negotiating and Selling as a Trusted Adviser). Over the past
Read more
How will you be better in 2025?
12 months ago I wrote this article “How will you be better in 2024?”. I had great feedback at the time
Read more
When clients move the goalposts, again!
What is needed? A simple response to the client highlighting the change and what the implications are, may be sufficient for
Read more
How much are People Pleasers costing your agency?
What’s a People Pleaser I hear you ask? It’s a person who feels a strong urge to please others, even at
Read more
Are you an optimist or a pessimist when clients change their job?
When clients change jobs this can be a challenging time for agencies. The pessimist thinks “we may lose this client” and
Read more
Why is saying ‘no’ so hard?
If a client is trying to drive our price down do you have price integrity and hold your price, do you
Read more