Insights
Are you an optimist or a pessimist when clients change their job?
When clients change jobs this can be a challenging time for agencies. The pessimist thinks “we may lose this client” and
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Why is saying ‘no’ so hard?
If a client is trying to drive our price down do you have price integrity and hold your price, do you
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How can this happen to an agency? The unintended consequences for agencies of major clients.
I was saddened to see an agency I worked with many years ago has gone into administration. Around 60 people were
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How will you be better in 2024?
12 months ago, I wrote this article “How will you be better in 2023”. I had great feedback at the time
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Why do agencies need to be trusted advisers to their clients?
The trap for many agency folk is they run faster, work harder, work longer and then achieve significantly less. This is
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