Insights
When clients move the goalposts, again!
What is needed? A simple response to the client highlighting the change and what the implications are, may be sufficient for
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How much are People Pleasers costing your agency?
What’s a People Pleaser I hear you ask? It’s a person who feels a strong urge to please others, even at
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Are you an optimist or a pessimist when clients change their job?
When clients change jobs this can be a challenging time for agencies. The pessimist thinks “we may lose this client” and
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Why is saying ‘no’ so hard?
If a client is trying to drive our price down do you have price integrity and hold your price, do you
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How can this happen to an agency? The unintended consequences for agencies of major clients.
I was saddened to see an agency I worked with many years ago has gone into administration. Around 60 people were
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