Are you even better than you were last year?
Kingston Smith, the accountants, and my consultancy, Spring 80:20, collaborated on a study into agencies that had turned their business around.Read more
You never know what’s around the corner
We tend to think tomorrow will be like today….and often it is, but sometimes the unexpected throws us off balance andRead more
Payment by results, good news or bad news?
Some clients also see PBR both as a bonus and as a malus i.e. the agency is rewarded/penalised for over/under-performance. However,Read more
How do the most successful agencies achieve that success?
When I interviewed 21 of the most profitable agencies in the UK we identified specific actions they were taking that othersRead more
“I’m not convinced I need you”
My client was surprised when the new Marketing Director said “I’m not convinced I need you. I think we can manageRead more