Do clients always tell the truth?
Six months ago an agency told me about a new client they were now working with and how they’d won it.Read more
There will be consequences
My eye was drawn to the posters for the new “Equalizer 2” film starring Denzel Washington with the sub-headline “There willRead more
Is your client a Profit Vampire?
As Halloween approaches what really scary things are happening in your agency? I’ve blown the cobwebs off an article I wroteRead more
How employee engagement leads to higher profits
I interviewed Nikki Gattenby, MD of the agency Propellernet. Her book SUPERENGAGED is now out, launched October 2018. Read my exclusive interviewRead more
Never pitch to strangers
When agencies I’m working with want to improve their new business success I ask them to analyse their historic pitch conversionRead more