When you train people you only
show them what to do. When you
teach them how to think you
change their behaviour.

Do you feel you are running to
catch up while some other
agencies are twice as profitable?

How can you always negotiate
as if you're over target?

More effective
client retention

Latest Insights

Fire some clients and grow the business

Not all clients are equal. Some are better than others! Over time it is easy to

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Why is saying no so hard?

You are sitting in a restaurant and the waiter or waitress asks “is everything alright?” Even

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Lessons from the Kingston Smith’s annual agency profitability survey

I recently attended Kingston Smith’s annual agency profitability survey which always provides a fascinating benchmark for

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