When you train people you only
show them what to do. When you
teach them how to think you
change their behaviour.

Do you feel you are running to
catch up while some other
agencies are twice as profitable?

How can you always negotiate
as if you're over target?

More effective
client retention

Latest Insights

Are you even better than you were last year?

Kingston Smith, the accountants, and my consultancy, Spring 80:20, collaborated on a study into agencies that

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You never know what’s around the corner

We tend to think tomorrow will be like today….and often it is, but sometimes the unexpected

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Payment by results, good news or bad news?

Some clients also see PBR both as a bonus and as a malus i.e. the agency

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