Insights
Are you at risk of losing your client?
Unresolved client-agency problems will test even the strongest relationship. Here are some signs that may indicate you're at risk of losing
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What’s one of the best ways for agencies to grow their clients?
We become a trusted adviser when we collaborate with clients providing strategic direction, have great ballsy business conversations with senior client
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Are you even better than you were last year?
Kingston Smith, the accountants, and my consultancy, Spring 80:20, collaborated on a study into agencies that had turned their business around.
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You never know what’s around the corner
We tend to think tomorrow will be like today….and often it is, but sometimes the unexpected throws us off balance and
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Payment by results, good news or bad news?
Some clients also see PBR both as a bonus and as a malus i.e. the agency is rewarded/penalised for over/under-performance. However,
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