Insights
Never pitch to strangers
I have had a few conversations lately with agency clients asking about pitching, when to decline and when to go for
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My lessons mentoring agency people
Most of my agency clients know me for my Commercial workshops (Negotiating and Selling as a Trusted Adviser). Over the past
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When clients move the goalposts, again!
What is needed? A simple response to the client highlighting the change and what the implications are, may be sufficient for
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How much are People Pleasers costing your agency?
What’s a People Pleaser I hear you ask? It’s a person who feels a strong urge to please others, even at
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Are you an optimist or a pessimist when clients change their job?
When clients change jobs this can be a challenging time for agencies. The pessimist thinks “we may lose this client” and
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