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Why is saying no so hard? featured image

Why is saying no so hard?

You are sitting in a restaurant and the waiter or waitress asks “is everything alright?” Even if things aren’t alright many

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Lessons from the Kingston Smith’s annual agency profitability survey featured image

Lessons from the Kingston Smith’s annual agency profitability survey

I recently attended Kingston Smith’s annual agency profitability survey which always provides a fascinating benchmark for agencies to compare themselves to.

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“Lambs to slaughter”

In a recent edition of Campaign magazine there is a story about an agency working with a retail client with a

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When is a client too big? featured image

When is a client too big?

It’s so hard to say ‘no’ when a large client keeps giving us more and more work, especially in the early

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Stop hiding behind emails featured image

Stop hiding behind emails

  Don’t get me wrong. I think technology, emails, Google, LinkedIn, FaceTime etc are wonderful. I’m not a Luddite, living in

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