Payment by results, good news or bad news?
Some clients also see PBR both as a bonus and as a malus i.e. the agency is rewarded/penalised for over/under-performance. However,Read more
How do the most successful agencies achieve that success?
When I interviewed 21 of the most profitable agencies in the UK we identified specific actions they were taking that othersRead more
“I’m not convinced I need you”
My client was surprised when the new Marketing Director said “I’m not convinced I need you. I think we can manageRead more
No more ‘Mr nice guy’
Smart clients want to be challenged. They want Peer to Peer relationships with their suppliers and trusted partners, not 'yes people'.Read more
Fire some clients and grow the agency
Not all clients are equal. Some are better than others! Over time it is easy to allow certain client relationships toRead more