Fire some clients and grow the business
Not all clients are equal. Some are better than others! Over time it is easy to allow certain client relationships toRead more
Why is saying no so hard?
You are sitting in a restaurant and the waiter or waitress asks “is everything alright?” Even if things aren’t alright manyRead more
Lessons from the Kingston Smith’s annual agency profitability survey
I recently attended Kingston Smith’s annual agency profitability survey which always provides a fascinating benchmark for agencies to compare themselves to.Read more
“Lambs to slaughter”
In a recent edition of Campaign magazine there is a story about an agency working with a retail client with aRead more
When is a client too big?
It’s so hard to say ‘no’ when a large client keeps giving us more and more work, especially in the earlyRead more